Introducing CameraMatics
As CameraMatics grew rapidly, their Chief of Staff, Susan Pepper, shared with our team how it became clear that their technology outpaced their internal systems. Their original Salesforce org wasn’t delivering, and teams were spending more time fixing problems than focusing on customers. Just weeks after go-live, the impact was already clear: better data, less waste, and a system that actively prevents errors before they happen.
A New Org for a New Way of Working
When CameraMatics first implemented Salesforce, the result was:
- Dissapointing
- Disconnected workflows
- Heavy manual input
- Almost no automation
The system didn’t reflect how the business operated, and as they scaled, it started costing them. Rather than patch things up, the leadership made a bold call: start fresh.
With Kontechs leading the rebuild, they began with three days of in-depth discovery, bringing every department into the room to question everything. Nothing was off-limits.
The result? A brand new org that flips the old way of working. Instead of reactive processes, everything is frontloaded: approvals, stock, vehicle lists, contracts. Only when everything is in place does the system move forward.
The Impact Of Salesforce
With Kontechs’ expert design and relentless support, CameraMatics now has a system that reflects its ambition. Salesforce is no longer a hindrance; it’s their foundation for impact.
Automating for Accuracy and Impact
Kontechs built automation into the heart of the system. Every critical process, including dispatching stock, booking engineers, and customer communications, is now automated and conditional. The system won’t allow the next step until the previous one is complete and verified.
“We used to lose money every day on inefficiencies. Engineers turning up to jobs with missing stock. Deliveries are going out without approvals. The new system stops that at the source. The second something’s not ready, it’s blocked. The team designed it that way from the start, asking, ‘what could go wrong here?’ and building in the logic to prevent it. That’s what delivers immediate ROI.” – Susan Pepper, Chief of Staff
Transforming Operational Efficiency
With Salesforce rebuilt, the team now works in a system that reflects how the business actually runs. Everyone, from sales to scheduling, has full clarity.
- No more spreadsheets, duplicate emails or last-minute firefighting.
- Accurate scheduling, every time.
- Four million records migrated
Delivering Exceptional Customer Experiences
Customer confidence is built on trust, timing, and transparency. The new system delivers all three: faster responses, fewer errors, and cleaner communication.
- End-to-end visibility: Every customer interaction, from order to installation is traceable in just a few clicks.
- Fewer gaps, fewer apologies: Site visits that previously failed due to missing kits have reduced.
- Improved relationships: Consistent, automated communication means the customers are kept informed.
Empowering the Team
The new Salesforce org hasn’t just made operations better, it’s made work better. The CameraMatics team feels more confident, supported, and in control.
- Real time support and communication: During the Go-Live, the Kontechs team were in constant contact. "Even during major life events, they never let us down" - Susan Pepper.
- Fewer silos, more ownership: The team now work on one system, eliminating any second guessing and driving accountability.
- Knowing what to do, and when: The team know when actions need to be taken with prompts and clear workflows.
Ensuring Scalability and Accuracy
As CameraMatics continues to scale, Salesforce gives them the stability and structure to do it without adding risk or admin.
- Future phase ready: With strong foundations laid, CameraMatics are already planning additional features and phases.
- Everything connected: From Quote, Contract and Installation, every step is linked. No more rekeying data or missing handovers.
- Built for the future: CameraMatics feel set up for long-term growth with a clear, auditable backbone.
Choosing The Right Partner
Ensuring Scalability and Accuracy
Choosing the right Salesforce partner was one of the most critical decisions CameraMatics made, and it changed everything. After years of working with various contractors and consultancies, Susan and the team were used to being let down. Deadlines slipped. Promises weren’t kept. Communication dropped off, but Kontechs were different.
From the very beginning, they were consistent, responsive, and completely invested in CameraMatics’ success. Susan shared that not once, throughout the entire project, did Kontechs let them down. Whether it was responding in real-time during go-live, picking up questions late in the evening, or jumping on a call to unblock a challenge, they were there. No chasing. No drama. Just quiet, confident delivery.
“I’ve worked with so many contractors over the years. Most of them promise the world and disappear when it matters. Kontechs never once let us down. They were ten steps ahead of us, always thinking about what we’d need next before we even realised it ourselves.” – Susan Pepper, Chief of Staff.
How Kontechs Supported During the Project
“What stood out most was their ability to embed themselves within the team.” Susan described how the team weren’t just technical experts, they were invested collaborators.
“They understood the business, not just the brief, when the team at CameraMatics hit pressure points, Kontechs didn’t panic. They calmly solved problems, adapted fast, and kept everything moving in a calm and honest way!”
Susan shared throughout the project how many different people needed to be involved in many different areas of the project at multiple times, due to the size and complexity of the project.
“They worked alongside us like they were part of our team. You’d raise something, and within minutes, someone would be on a call solving it with you.”
“It’s not just that they know Salesforce, it’s that they genuinely care. They wanted this to work as much as we did. If you want a partner who’s reliable, brilliant, and walks the walk, choose Kontechs.
I am so proud to work with Kontechs, so much so that we’ve signed up to work with them for the next two years on multiple projects as they just deliver, do exactly what they say they will and get it done in ways that surprise and delight us! I want to tell everyone how amazing they are!” – Susan Pepper
We would like to thank Susan and the CameraMatics team for choosing us to work with. We are thrilled to support such an impactful organisation.
