Overview
The Men’s Development Network is a national charity in Ireland, supporting men across the country with services focused on wellbeing, domestic violence support, programmes, health promotion, and gender equality. Their work reaches thousands of men every year – whether through a vital advice line for male victims of domestic abuse, training frontline professionals, or providing direct one-to-one support.
At the heart of their work is a simple mission: to support men and create a safe space for them to thrive through their work.
Challenge
Why Did You Choose Salesforce and Kontechs?
After thinking about what was possible on the data and insights front, and having all insights in one place, the team decided that they needed to ensure that they had a partner who could help them do what was needed – update and enhance their Salesforce platform.
An internal audit had exposed issues in their existing CRM.
“I was interested to see what we could do to make an impact using our data, based on how the audit showed me where the gaps were,” said Sean. “On Salesforce, our reports sometimes didn’t make sense, numbers didn’t match, and we just didn’t have the skills to fix it internally, so I wanted to make sure that we chose a great partner who had experience and could help us get the most out of the system.
It became clear they needed a complete rethink – not just a better database, but a system that could genuinely use data to show their impact, improve reporting, and support the growing complexity of their national services.”
They set realistic expectations and made the complicated feel simple
In particular they have the ability to extract the essential. That was invaluable.”
The Kontechs team wants to thank Sean and the team for choosing Kontechs to work with. It has been a fantastic experience so far, and we can’t wait to see you do even more using Salesforce.
