Introduction
Introduction Sandyford Business District is a thriving business hub representing over 1,000 businesses of all sizes, from global giants like Mastercard and Vodafone to small independent coffee shops.
With just a dedicated team of seven, Sandyford Business District works tirelessly to lobby on behalf of its members, ensuring their voices are heard locally, nationally, and internationally. Their efforts include advocating for policies that benefit businesses, providing vital support to members, and fostering growth within the district. We spoke to Operations Manager Vincent Murray to understand more about their Salesforce journey.
The organisation is funded through a levy paid to the council, which is then allocated to Sandyford Business District to support its operations. This unique model ensures they have the resources to represent and support a diverse range of businesses effectively.
Why Sandyford needed a new solution
Previously, Sandyford Business District used Microsoft Dynamics, a system that they explained fell short of their needs.
“The platform was complicated, not user-friendly, and lacked the ability to manage data effectively.” shared their Operations Manager, Vincent Murray.
Vincent shared that the team struggled with:
- “Poor data quality on Microsoft Dynamics”
- “Inefficient data storage, particularly for contacts of businesses and high-profile individuals such as CEOs”
- “Weak data protection measures”
- “That it had a lack of efficient reporting capabilities, which slowed down productivity and decision-making”
- Sandyford Business District needed a robust and reliable solution that would:
- Store all business and high-profile contact information securely
- Ensure exceptional data protection
- Provide quick and efficient reporting tools
- Increase overall productivity by reducing manual processes
While considering various systems like Pipedrive and HubSpot, they found that these platforms didn’t meet their requirements due their reporting needs. After thorough research and a recommendation from someone within the Salesforce ecosystem, they reached out to Adam at Kontechs for guidance.
The impact of implementing Salesforce
Since adopting Salesforce, Sandyford Business District has transformed its operations. The platform has streamlined their processes, enabling the team to log and report everything efficiently. With Salesforce, they can now:
- Generate reports quickly and effectively, saving valuable time
- Demonstrate the impact of their work with reliable data
- Store all business and high-profile contacts in one secure location
- Adhere to stringent data protection standards
- Boost productivity by automating manual processes
The system has been essential for meeting the organisation’s needs, particularly in demonstrating value to the board and ensuring the team can focus on their strategic goals rather than administrative tasks.
Vincent’s Perspective Vincent, a key leader within Sandyford Business District, shares his thoughts on the transformation:
“Put it this way, and I’ve used multiple systems – Kontechs are solution-driven. They really understood what we needed and delivered a system that works for us. I didn’t have time to think about this every day, and with Salesforce, I don’t have to. It’s been a solution-driven process from start to finish.
Speeding up reporting has been vital for the board and the organisation as a whole. We needed a system that could be reliable, and Salesforce has proven to be exactly that. The ability to log everything and pull reports quickly has been essential, and while our team is still getting used to the system, it’s already making a huge difference. This is exactly what we needed to drive productivity and demonstrate the value of the work we’re doing.”
Working with Salesforce Experts
The team at Sandyford Business Direct needed a solution that would be sustainable and allow them to work seamlessly over the coming years to enable all of their team to use one system which allows powerful case management and impact analysis.
Vincent shared: “Working with Kontechs was an absolute pleasure as they just got it from day one. Their expertise, attention to detail, and commitment to understanding our unique needs made the entire process seamless. They didn’t just provide us with a solution—they walked us through every step, offering invaluable guidance and support along the way. Their proactive and collaborative approach ensured we felt confident in the system from day one, and their ability to tailor Salesforce to our specific requirements was truly impressive. We couldn’t have asked for better partners in this journey.”
Process of Working with the team
Vincent elaborates further: “Kontechs made what could have been a daunting process so much easier. They didn’t just come in with a one-size-fits-all approach; they took the time to understand our challenges and goals in-depth. Their solution-driven mindset meant every step of the way were focused on delivering exactly what we needed. They’re the kind of partners who don’t just meet expectations—they exceed them. Thanks to their efforts, we now have a system that’s not only functional but essential to our daily operations – I would recommend them to help you with your organisation’s CRM goals.”
Looking ahead
Looking ahead With Salesforce in place, Sandyford Business District is well-equipped to support its 1,000 businesses and continue driving growth within the district. The system not only enhances productivity but also ensures they can represent their members effectively, making a tangible impact on the local, national, and international stages.
“I’m looking forward to telling you more about the impact Kontechs have had on us in the coming months, as we think it’s going to be hugely beneficial once we start measuring Salesforce’s impact!” Vincent shared.
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